Arriving at Contact: A Support Worker’s Perspective

At Contact, we can house up to 9 girls at a time. There are many reasons why a girl may find herself in need of a safe place to stay, but we appreciate and understand that often they have experienced a variety of traumatic experiences before they come to us. Our Support Workers are experts in ensuring that girls feel supported and welcomed during their time with us. Below, our Support Worker Alex tells us all about what happens on a girl’s first day:

“When a new girl arrives at Contact, it’s often a big mix of emotions - excitement, nerves, even a bit of fear. Every girl has a different path to arriving at Contact, but all residents will have attended a first interview here on site. This is a chance for the girl to see Contact and learn more about our hostel, as well as for us as an organisation to make sure we are the right fit for them.

On admission day, we’ll sit down together and go through necessary paperwork and answer her questions. It’s important for us to understand any unique needs she may have so we can provide the best support. We’ll also ensure she’s set up for Universal Credit and Housing Benefit, giving her that initial financial stability.

We then give a house tour and show her how to use essentials like the washing machine and cooker. Her room will be set up with fresh bedding, a welcome pack of hygiene products, and, if she’s arriving with very little, we’ll make sure she has cupboard essentials.

Most girls are on their own when they move in, but some girls may have social workers or family with them if they feel they need additional support. We know it can be a mix of emotions so we do what we can to make sure everyone feels supported through the process.

Many girls tell me that once they’re settled, they feel a sense of relief to have found a safe, stable foundation where they can begin to rebuild their lives. Watching that first bit of calm settle over them is one of the best parts of this work. It’s a chance for a fresh start, and knowing we’ve helped one more girl makes all the difference.”