Bedrooms, living room and kitchen:
What does my rent pay for? Contact asks you to pay a small amount of your own money as rent. This money goes towards things like the T.V license and water rates. It also helps you to learn how to budget. Don’t forget that we are not a hotel and we are not a money making business.
Food! You must buy your own food. Contact provides breakfast and Sunday lunch. If you need to learn how to cook we can help you but you must buy the ingredients. You can also learn how to be healthy!
My room – You must keep your room clean and tidy. This is a Heath & Safety issue and there are regular room checks done by staff. By law, Contact has to make sure this is a safe living and working environment. Don’t forget that if you can look after your bedroom then you are learning the skills to look after yourself too.
Shared space – If you find anything wrong in your room or in the building, in general then please tell staff as soon as you can. You can also write the problem down in the book in the hall. This is a Health & Safety issue too.
Don’t know where the book is? It should be in the hall downstairs but if there is anything you don’t know just ask!
Contact Hostel is a large comfortable house. It is important to keep it clean and tidy too so don’t forget to take your things to your room. When you cook don’t forget to clean as you go so it’s easy to keep clean. When you leave a room it should be ready for someone else to use or relax in. So tidy up after yourself!
Laundry Days are different for each room. We can show you how to use the washing machines and how to iron too. Stick to your day and remember to take your things up to your room. Any clothes that have not been taken up by 11am Monday morning will be put in a bag for Oxfam.
The doors are locked at 11pm and at midnight on Friday and Saturday.
Can I stay out? How many nights?
You can stay out a maximum of 3 nights in a week.
Tell staff when you are going out and tell them if you are staying out.
This is important because if there was a fire, no one would know if you were in and someone might get hurt looking for you.
If there is no contact from you for 48 hours we will phone the police and report you missing!
Visitors are welcome at Contact and we ask that service users and visitors act in a respectful manner and do not disturb the peace, privacy and safety of the other service users. Visitors must be over the age of 16 and female. Visitors Policy
The official time for visiting in on a Saturday from 11am to 10.30pm and is at the discretion of the staff on duty. The staff on duty retains the right to refuse a visitor onto the premises and also to request them to leave at any time.
Your side of the contract – Achieve economic well-being / Enjoy and achieve.
It is important that you attend your support sessions.
If you do not access support then Contact can’t help you or support you.
It is important that you attend the service user meetings.
This is where you can tell us your ideas, find out about what’s going on, tell us if there is a problem and we can change things too.
It is important that you are in education or training. Learning new skills and working towards a goal will help you to create a better future for yourself.
If you have a complaint that you do not feel you can talk to the staff about then please contact
The Trustees of Contact and Supporting People.
The Trustees, Contact Hostel, Norwood, 339 Wilbraham Road,
Whalley Range, Manchester, M16 8GL
Supporting People – 0161 234 3605 – Number One First Street, Manchester, M15 4FN